OneTestBank

Refund Policy

Effective June 25, 2026

Subscription refunds

Full refund for new subscribers. On your first subscription, request a full refund from Settings → Billing within 7 days of a monthly invoice or 14 days of an annual invoice. The refund is processed immediately and paid access ends at once.

After that, or on renewals. Contact us and we'll refund the unused portion, prorated by the time remaining in your billing period. A granted refund ends higher-tier access immediately.

Cancelling without a refund. You keep your plan's features until the end of the period you've already paid for.

Credit packs

Purchased credit packs never expire. Within 14 days of purchase, contact us for a refund of the value of the credits you haven't spent; we remove those unspent credits from your account. After 14 days, credit-pack purchases are non-refundable.

How to request a refund

Within the courtesy window, use the "Request a refund" option in Settings → Billing. Otherwise email us with your account email and the charge in question and we'll process it promptly. We always honor refunds required by applicable law.

Contact

OneTestBank is an independently operated service; this policy is governed by California law. Billing questions? Contact us at [email protected].